Anna University
TOTAL QUALITY MANAGEMENT
2007 B.E Computer Science Anna university Questions
2 MARKS:
1. Define Quality as per Ed. Deming?
2. What do you understand by quality statement?
3.Expalin: Empowerment?
4.Explain:Supplier selection?
5.List out various measurements of dispersion in SPC?
6.Explain the rules to be followed in sample selection?
7.List down the pillars of TPM?
8. Expalin:Taguchi Quality Loss Function?
9. Explain about NCR?
10. Expalin the need for the quality systems in an organization?
16 MARKS (5×16=80)
11. (a).(i) List out the barriers of TPM implementation?[marks 8]
(ii). Discuss about the analysis techniques for the quality cost?[marks 8]
(or)
(b). (i). Explain the principles of TQM?[marks 8]
(ii) Expalin about the strategic planning?[marks 8]
12. (a). Explain the following:(i). 5S[marks 5](ii) Kaizen[marks 5](iii) Supplier rating and relationship diagram[marks 6]
(or)
(b) Discuss about Maslow’s need hierarchy theory and Herzberg’s two factor theoryfor motivation?[marks 16]
13. (a). Explian in detail:(i). Process capability[marks 8]
(ii). Six sigma[marks 8]
(or)
(b) Discuss the need, construction and applications of control charts forvariables.[marks 16]
14. (a). Discuss the objectives, process, outcome and benefits of FMEA?[marks 16](or)
(b). Explain about the following:(i). QFD process[marks 8](ii). Benchmarking process[marks 8]
15.(a). (i). Explain about quality system auditing?[marks 8]
(ii) Discuss the implementation of ISO:9000:2000 quality systems?[marks 8]
(or)
(b).(i). Explain about the documentation process in ISO 9000:2000 system?[marks 8]
(ii) Discuss ISO 14000 requirements and its benefits?[marks 8]